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Case Study

Marla Tube Fittings Ltd

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NEW DUBAI OFFICE GETS TECHNIQUE TREATMENT

With over 160 staff and 60 years of history Marla Tube Fittings are one of the UK’s largest UK stockists of steel products.

15 Years and Counting

15 Years and Counting

Through the last decade the business has expanded rapidly across the UK, and further afield into Dubai and China, opening additional warehouses and production facilities. The increasingly complex IT infrastructure that underpins operations is managed by Technique, a relationship that goes back more than fifteen years.

Today Technique provides the complete IT support service, from recommending, procuring and installing new terminals, servers and switches, to round the clock monitoring and support. The solution that Technique has put in place means it can provide remote support to Marla operations across the globe, with experts using specialist support software to remotely access individual computers on invitation and fix issues in real time.

Sometimes though, the experts at Technique do have to physically be there, the opening of Marla’s new office in Dubai being one case in point. Back in 2016 Marla embarked on a project to relocate the Dubai operation into a new custom made premises combining offices, factory and warehouse.

Steve Crook, from Marla takes up the story “This was a big project and we didn’t want to leave anything to chance. Our relationship with Technique was very important. They’d helped us with relocations in the UK before and we had total confidence that they could deliver.”

Building regulations, local government laws and the language barrier would all contribute to a complex multi layered building project.

“We got Technique involved right from the outset and together we spent nearly a year planning and carrying out due diligence,” said Steve. “In advance of the building work being started a project team lead by Technique used detailed plans of the proposed building to identify all the hardware requirements, cabling routes and port positions, CCTV and wireless access points throughout the 5300 m² of factory, warehousing and two floors of office space.”

As the project moved to within four weeks of the opening Technique had a team on site permanently to complete the configuration and IT build including servers ,firewalls, WAN optimisers, switches, Biometric readers, phone systems and thin client deployment.

“It was incredibly important that on the day the building opened the 50 staff could turn up with everything tested and working perfectly. Nearly 1½ years from start to finish… a perfect project for us.”

For me, Technique just make things easy. They’re so easy to deal with and it’s a very personal kind of service - you can phone up and speak to any of their engineers and get the answers you need. If they have a better solution for us they’ll let us know, but you never feel as though you’re being sold something unnecessary – it’s always part of a joined up solution to fit with our business plans and help us future proof our IT.

Steve Crook

Information Technology Manager

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